Customer Care
Payment Information
After placing your order you can complete payment manually by Bank Transfer to your SPH Campus bank account. Click to view the bank account information:
After completing payment, confirm your payment with your campus' bookstore staff with the format below:
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Your Order Number
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Payer's Bank Account Name
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Attach Proof of Payment and send it to Bookstore Staff
If you are purchasing from SPH Kemang Village, please upload the proof of payment through the form below:
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Our bookstore staff will process your order after payment is confirmed.
Click here to contact your campus' Bookstore
Pick up and Delivery Information
PICKUP:
Our bookstore staff will contact you once your order is ready to be picked up on campus. Please bring your proof of purchase to pick up your order.
SPH Lippo Village: School Main Lobby
SPH Pluit Village: School Lobby 1st Floor
SPH Sentul City: School Main Lobby
SPH Lippo Cikarang: School Main Lobby
SPH Kemang Village: School Street Level (SL) Lobby
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DELIVERY:
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Please make sure the address given is clear and complete.
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We are using JNE (regular) service for delivery
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The delivery will take 1-2 days to arrive at your address.
SPH Bookstore Shopping Policy
By purchasing products from SPH Online Bookstore, you agreed and understand our Shopping Policy as follows:
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All information given in the order form is true and correct.
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All purchased items cannot be returned/refunded.
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Factory damaged products can be exchanged with the new product with the same details (size and color)*
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Size exchange of the same product and same color is allowed*
Product Exchange terms and conditions:
Maximum 3 days after the product is purchased.
The product must be in new condition as purchased to be exchanged.
+ Any tags and label must NOT be removed
+ Product must NOT be washed
+ Product must NOT be modified in any ways
SPH Offline Bookstore Service
SPH Lippo Village:
Mon- Fri 8.00 - 14.00
SPH Sentul City:
Mon - Fri 8.00 - 14.00
SPH Lippo Cikarang:
Mon - Fri : 07.00-07.30 & 13.00 -14.30 (by Whatsapp appointment)
SPH Kemang Village:
Mon-Fri, 13.00 - 15.00 (by Whatsapp appointment)
SPH Pluit Village:
Mon - Fri, 07.00 - 15.00